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FAQ

CHECK-IN: is only by appointment from 2 pm to 7 pm. To fix an appointment in order to avoid you unnecessary waiting, please advise us by e-mail, prior your arrival date, the expected arrival time.

KEYS DELIVERY: at the check-in at ISOLA APARMENTS in via Pastrengo

PAYMENT: full payment is required at the check-in

CHECKOUT: can be done at any moment

INTERNET: the apartments are endowed with free internet with in-house supplied cable and wi-fi.

CLEANING: Prior your arrival and every three days, including towels change. Sheets are changed weekly.

CANCELLATIONS: according to our policy, cancellation within 7 days prior the arrival date is free of charge.  Cancellation after 7 days is equivalent to the cost of the first night’s stay.

RECEPTION: we have no reception.

CAR AND PARKING: Parking on the streets outside (within blue lines) is free charge from 9 pm to 8 am. The closest garage is Bassi 9 Parking at via Ugo Bassi, 9.

EMERGENCIES: you will find the contact number on your booking confirmation.